Learn how to increase your customer's satisfaction, loyalty and longevity

Brought to you by: New Jersey Natural Gas & SkyCreek

DATE:

October 19th, 3:00pm EST

WHERE:

Online – Link provided upon registration

Key Speakers:

CX Strategy Expert

Brent Craige

Unearth the strategic linchpins that make NJNG’s customer experience a benchmark in the utilities sector.

Lead Customer Experience Analyst

Mike Millemann

Get behind the scenes of the data-driven initiatives pushing the frontiers of utility-customer engagement.

Lead Customer Experience Analyst

Frank

Delve into real-world examples and understand how to interpret data to improve your company's CX.

What You'll Learn:

The transformative role of CX in the modern utilities industry.

Crafting survey questions that provide insights specific to utilities.

Applying feedback to drive operational and service improvements.

Leveraging KPIs to stay ahead in the ever-evolving utilities sector.

Why Attend?

Industry-Specific Knowledge: Delve deep into CX tailored to the utilities sector with experienced professionals.

Actionable Takeaways: Equip yourself with strategies to navigate and succeed in the utilities CX landscape.

Network in Niche: Engage with other utilities professionals and CX enthusiasts.

Spots are limited. Register now to secure your seat!