For the first time, utility companies are facing unprecedented competition. Consumers have greater access to provider options than ever before, and not only do they expect more cost-effective flexibility, but they also expect exceptional service delivery as well.
Some of Our Clients
The SkyCreek Platform specialized solution assures that customers’ utility needs and concerns are more easily resolved—while customized analytics ultimately enhance the customer relationship, helping providers further improve service through process efficiencies.
Consumer expectations that drive trends in utilities and power:
Low-cost energy storage
Sharing of community-owned renewable energy sources
To comply with demands and trends, utility companies require seamless contact solutions that scale easily, and assure a customer service experience that is exceptional.
How does the utility customer experience thrive with the SkyCreek Platform?
- Targeted, timely appointment reminders and outage updates that reduce customer effort, as well as CGAs (Cannot Gain Access) and cancellations—resulting in substantial savings
- An automated survey module, with proven CX (Customer Experience) metrics, that gauges Customer Effort and Overall Customer Satisfaction, with data collected within 1-3 days of field interaction.
- Immediate field alerts for unresolved issues or dissatisfaction.
- Proven analytics that result in process efficiencies and reduced waste.
See how SkyCreek stacks up against the competition.
- Enterprise-Grade Email
- Fully Featured SMS/MMS
- Omni-Channel Contact Strategies
- Drag & Drop Campaign Designer
- Outbound Calling Campaigns
- Online/Email Surveys
- SMS Surveys
- IVR/Phone Surveys
- Customer Survey Alerts
- Detailed Analytics