Some of Our Clients
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Consumer expectations that drive trends in utilities and power:
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Low-cost energy storage
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Renewable energy
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Sharing of community-owned renewable energy sources
To comply with demands and trends, utility companies require seamless contact solutions that scale easily, and assure a customer service experience that is exceptional.
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How does the utility customer experience thrive with the SkyCreek Platform?
- Targeted, timely appointment reminders and outage updates that reduce customer effort, as well as CGAs (Cannot Gain Access) and cancellations—resulting in substantial savings
- An automated survey module, with proven CX (Customer Experience) metrics, that gauges Customer Effort and Overall Customer Satisfaction, with data collected within 1-3 days of field interaction.
- Immediate field alerts for unresolved issues or dissatisfaction.
- Proven analytics that result in process efficiencies and reduced waste.
See how SkyCreek stacks up against the competition.
- Enterprise-Grade Email
- Fully Featured SMS/MMS
- Omni-Channel Contact Strategies
- Drag & Drop Campaign Designer
- Outbound Calling Campaigns
- Online/Email Surveys
- SMS Surveys
- IVR/Phone Surveys
- Customer Survey Alerts
- Detailed Analytics