Unearth the strategic linchpins that make NJNG’s customer experience a benchmark in the utilities sector.
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Get behind the scenes of the data-driven initiatives pushing the frontiers of utility-customer engagement.
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Delve into real-world examples and understand how to interpret data to improve your company's CX.
The transformative role of CX in the modern utilities industry.
Crafting survey questions that provide insights specific to utilities.
Applying feedback to drive operational and service improvements.
Leveraging KPIs to stay ahead in the ever-evolving utilities sector.
Industry-Specific Knowledge: Delve deep into CX tailored to the utilities sector with experienced professionals.
Actionable Takeaways: Equip yourself with strategies to navigate and succeed in the utilities CX landscape.
Network in Niche: Engage with other utilities professionals and CX enthusiasts.
