eContact | SMS
Make Every Text Message Count
SMS Communications and Marketing for Businesses
Marketing
Surveys
Billing
Operations
Data Analytics
98%+
Delivery Rate
99%
Open Rate
2M
Sent / Hour
High-performing 2-way and automated SMS tools.
Equip your business teams to ensure customer satisfaction and to maximize retention.
Integrate capabilities into existing programs and communications.
2-way SMS
Engage customers via 2-way SMS.
Mobile – IVR Intelligence
Mobile number confirmation with automatic IVR call backup.
Enterprise Scale
Support large message bursts, up to 2MM/hour.
MMS Capability
Send truncated links to sites and media files.
Unsubscribe
TCPA Compliance for your business.
Truncated URLs
Link to website to display additional details.
High Deliverability
Best practices to ensure 98% deliverability and real-time tracking.
Personalization
Dynamically leverage customer information to increase response rate.
Quick Deployment
Launch new campaigns in minutes.
Optimize communications and receive actionable inputs from your customers.
Marketing
Promotional Messages
Alert customers to a sale or promotional event.
Product Launches
Announce or showcase a new product.
Detailed Analytics
Track and record every text campaign metric.
Customer Experience
2-way Text Surveys
Gather feedback with automated 2-way SMS surveys asking customers to respond with a number.
MMS Surveys
Send MMS messages with a shortened URL to a hosted survey landing page.
Robust Survey Dashboards
Analyze detailed survey data in eContact’s Survey Dashboards highlighting the most pressing themes.
Keep projects and customer engagement on track.
Appointments
Reminders & Confirmation
Configurable appointment reminders that request confirmation.
Cancellation
Appointment cancellation notifications.
Rescheduling
Messages enabling appointment rescheduling.
En Route Technicians
Notify customers when a driver, technician or delivery is en route to their location.
Notifications
Outages
Proactively communicate when an outage is declared and cleared.
Service Alerts
Alert customers to service or plan changes.
Weather
Alert customers to weather events that will affect them.
Incidents
Employee alerts and incident response.
Billing Statement Available
A link to a new customer statement.
Payment Successful
Inform customers that a payment has been processed.
Password/PIN Reset
Notify customers of a new password or PIN.
Orders
Confirmation
Order placement confirmation, order number, and link to details.
Shipping
Shipment notifications including carrier tracking.
Delivery
Destination order delivery notifications.
5 STARS from the world’s leading review websites!
Our Competitive Advantage
eContact by SkyCreek offers the broadest range of features & most flexible solutions.
Campaign Designer
Campaigns
Get started with eContact today.
Who benefits from eContact?
Operations
Allows for integration & consolidation of multiple systems into a single customer-focused interface.
Sales
Communicate with your customers at critical moments with the right information.
Marketing
Drive clear, consistent, and measurable, brand communications across all touch-points.
Customer Experience
Establish a culture of customer service. Create efficiencies & visibility by removing internal silos.
eContact Plans
Customizable software & support packages suited for the size of your business without sacrificing the customer.
10 Users IncludedGet started with eContact today.
eContact by SkyCreek offers the broadest range of features & most flexible solutions.
Free Audit & Quote
- Free audit of your customer communications solutions and business operations.
- Customized service recommendation to address your business’ unique needs.
- Comprehensive quote.
Implementation
- Full service, end-to-end engagement and implementation process.
- Multifunctional team will work closely with you to assess, plan, and execute your system.
20+ Years
Industry Experience
200+ M
Messages per month
2+ M
Messages per hour
<5s
Time to deliver