Decide the days, times, blackout dates, windows, and frequency in which you send your customer communications.
You manage the method
Our customer experience platform allows you to choose the channels that best fit your communications needs – email, SMS, and IVR – personalized customer interaction.
You stop the clock
Pause, suspend, or cancel your customer engagement campaigns when issues arise.
Deploy tailored, multi-channel campaigns at the click of a button. We know tailoring your communications to your customer is key to brand loyalty. Our customer experience platform gives you personalized customer interactions when you need them, and easy templates when you don’t:
DEFINE input parameters, output fields, source of data, and post-campaign rules.
UTILIZE tried-and-true templates for customer interactions and pre-built extraction rules.
LOCATE customer status and channel preferences to ensure elevated service.
ROUTE customers where they need to go to ensure quick troubleshooting and reduce churn.
PRIORITIZE communications and queue placements based on importance and time sensitivity.
SURVEY customers to gain critical feedback and measure performance.
Key Customer Engagement Features:
Contact strategies: Flexible, multichannel strategy for the most effective reach rate
Filters: Predefined rules and customization that pass validation criteria
Campaign wizard: Graphical User Interface (GUI) that’s easy and intuitive
Campaign types: Surveys, appointment reminders, message blasts, and more
Campaign prioritization: Organize customer communications based on importance and time sensitivity
Campaign throttling: Flexible restrictions of not-to-exceed volumes
Data sources: Send data through multiple sources – API, file-based, third-party tools, and more
Multi-language support: Communicate with customers’ chosen language and preference
URL shortening: Send SMS messages with shortened URLs and track their clicks
Campaign versioning: Manage deployment and campaigns in production
Channel determination: Ability to distinguish mobile vs. landline and switch to IVR if number is not mobile
Responsive templates: Designs that align to all devices and platforms
Webhook integration: Send statuses or lookup data using webhooks