At a View

2
DECADES OF INNOVATIONS
1B
AUTOMATED CONTACTS ANNUALLY
95
ANNUAL CUSTOMER RETENTION RATE

SkyCreek is located in the Dulles Technology Corridor in Herndon, VA. Our team of over 30 executives, engineers, and developers are experts in identifying operational inefficiencies within telecommunications, finance, and healthcare sectors, and creating the tools needed to streamline customer contact.

Since SkyCreek’s founding over 20 years ago, we have developed comprehensive solutions that give companies the power to optimize customer communications and interactions. Our game changing Software-as-a-Service (SaaS) technologies reduce clients’ reliance on external service providers. Thanks to our one-stop-shop platform that unifies contact channels and communications distribution, clients trust SkyCreek to scale to their needs and provide a reliable, tailored solution to improve the customer experience.

SkyCreek is a proud Twilio partner!

SkyCreek utilizes Twilio Programmable Messaging and Twilio SendGrid APIs to create scalable, multi-channel communications that are secure, flexible, and intuitive. Managing millions of interactions a month, SkyCreek and Twilio work together to ensure crucial communications are reaching customers when and where they need it most.

SKYCREEK LEADERSHIP

SkyCreek’s management team has been at the forefront of pioneering automated customer interaction technologies since the 1980s. Together, our leaders possess over 100 years of combined experience managing complex, high volume contact operations.

Jack Havas

Chief Executive Officer

Jack Havas has been involved in the executive management, business development, marketing and sales of software solutions serving the telecommunications sector for over 30 years. He is responsible for defining SkyCreek’s market vision and driving the direction and execution of the company to deliver value to customers, 95%+ of whom retain SkyCreek year over year. Jack began his career at Western Electric, a top supplier of products and services to AT&T and the Bell Operating Telephone Companies.

He later became General Manager of Datacomp, a company specializing in large-scale operational data management. In 1981, Jack joined Telic Corporation, a telecom industry product and services company, as VP and General Manager of the Operation Support Systems (OSS) division. In 1988, seeing a market shift in automated communications and messaging technologies from proprietary to open systems, Jack founded Call Technologies; growing it to a leading position in the open unified messaging market and overseeing its sale to 3Com Corporation in April 2000.

Mark Wilburn

President and Chief Operating Officer

As President and Chief Operating Officer at SkyCreek, Mark is responsible for the operations of the company. He brings more than 30 years of experience to SkyCreek. His experience and leadership have been focused on delivering technology-driven business services and solutions, providing outstanding client service, and driving profitable revenue growth.

Prior to assuming the President and Chief Operating Officer role, Mark Wilburn had over 25 years of proven accomplishment in full life cycle software development and technical project management in the telecommunications industry. Mark was responsible for charting the technical direction of the company’s products and service offerings and for managing day-to-day technology and support operations. He has a proven track record of understanding complex business problems and gathering system requirements and delivering technologically advanced designs and systems. At SkyCreek, Mark built a highly responsive and innovative IT organization. Mark’s team aligned technology initiatives with customer business goals to deliver substantial improvements in service delivery, process standardization, and business/systems performance. Mark also brought extensive telephony-specific domain experience with service order systems, provisioning systems, verification systems, billing systems, error adjudication systems, and end-user customer contact systems. Prior to SkyCreek, Mark held R&D leadership positions with Telic Corporation, Computer Sciences Corporation, Call Technologies, 3Com, and UTStarcom prior to joining Skycreek.

Anurag Agarwal

Chief Technology Officer

Anurag leads SkyCreek’s technology strategy and product roadmap. He is deeply involved in developing SkyCreek’s overall corporate strategy and entry into new markets. He has recently overseen the successful transformation of its eContact solution into a cloud-based multi-channel platform to meet the evolving industry trends. With two decades of experience at SkyCreek, he has led the evolution of the company’s product from scratch to a full-featured multi-channel platform with self-service and integrated analytics. At SkyCreek, Anurag has built a highly responsive and innovative IT organization and leads his team for delivering quality products and services aligned with business goals and customer expectations.

Anurag has extensive experience in IVR/VXML, SMS and email technologies and its nuances. Prior to SkyCreek Anurag worked with top-tier telephony product companies such as CTI, 3Com and UTStarcom innovating and developing telephony-specific automated service provisioning products. Anurag started his career in India developing ERP systems for top-tier manufacturing companies. Anurag holds a BE from Delhi College of Engineering and MS in Computer Science from University of Dayton.

Joel Spiro

Senior Director of Operations

Joel Spiro brings over 15 years of advanced operations expertise to SkyCreek, driving the company forward by optimizing standard processes, and scaling, process design. Joel has a proven track record of collaborating with stakeholders to consistently deliver customer value. Joel is responsible for overseeing SkyCreek’s account management team, business analysts, client support operations, and quality assurance team members. He also collaborates with core development, sales, and customer solutions to ensure campaign delivery and technical improvements meet and exceed client expectations. Prior to joining SkyCreek, Joel worked for Time Warner Cable and Charter for 13 years, operating in roles such as Operations Analyst, Process Improvement Specialist, and PMP-certified Project Manager. During his tenure there, he led a cross-functional process improvement team, facility renovations, developed 80 policy standards and procedures, deployed national appointment reminder campaigns, and various other operational projects that saved Charter millions of dollars annually.