TELECOMMUNICATIONS

Dialed in contact.

Today’s telecommunications providers manage constant customer needs at ever-increasing speeds. With skyrocketing customer expectations and growing field teams to manage, telecommunications companies face complex operational conditions while working to retain and grow their customer base.

SkyCreek’s communication platform helps telecommunications providers reduce the cost to serve by streamlining communications, improving customer interactions, and optimizing dispatch and field operations. Our deep industry knowledge and expertise is threaded into our platform to ensure each tool satisfies your sector’s unique needs and challenges.

How does the telecom customer experience thrive with the SkyCreek Platform?

Reduced churn and the elimination of time-wasting inbound calls through real-time alerts and customer messaging.

Improved customer engagement and experiences through tailored and timely communications.

Greater efficiency and growth in resources, revenue, and brand loyalty.

The SkyCreek Platform is the all-in-one, integrated solution that allows you to design and deploy campaigns (Campaign Manager), tailor and craft communications (Content Designer), gather customer input (Surveys) and measure and track performance and customer feedback (Analytics).

Our customer experience platform gives you the ability to scale and streamline communications, while creating the personalized interactions that drive brand loyalty. You’ll have a single solution to meet customers on the communications channel of their choice, including email, SMS, WhatsApp and IVR.

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How did a mass media company successfully tackle the communications challenges posed by a 500% growth in its customer base in a single year?

Transitioned fragmented customer communication into an omnichannel customer experience platform

Implemented automated communications such as appointment reminders, service alerts and billing acknowledgements

Reduced cost by consolidating vendors and increasing efficiency

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See how SkyCreek stacks up against the competition.

System Features

Enterprise-Grade Email
Fully Featured SMS/MMS
Omni-Channel Contact Strategies
Drag & Drop Campaign Designer
Outbound Calling Campaigns
Online/Email Surveys
SMS Surveys
IVR/Phone Surveys
Customer Survey Alerts
Detailed Analytics