Consumers spend an average of 2.1 hours a day on their computers and 4.5 hours on their cellphones. Over 5 billion people use mobile phones. The average smartphone user checks their phone once every 10 minutes. [...]
In today's fast-paced and ever-evolving business landscape, providing excellent customer service is more important than ever. With the rise of e-commerce, social media, and other digital channels, customers have more options and higher expectations than ever [...]
Customer service is about to change. It’s no secret that many businesses are struggling to provide a satisfactory customer experience. While some companies are still trying to keep up with this demand for instant communication, others [...]
As businesses look ahead to 2023, there are many ways for companies to differentiate themselves from competitors when it comes to how they delight their customers, leverage data, and create personalized experiences for customers. With the [...]
What it means to create a holistic customer experience with omnichannel communications. The term “omnichannel communications” has perforated marketing and customer service efforts in recent years, but the idea is over a decade old. Coined [...]
“An appointment missed by you is an appointment missed by two.” These are the words that Captain Kim Decker, chief of the Martin Army Community Hospital Healthcare Management Division at Fort Benning, Georgia shared in [...]
Customer input brings incredible value to your customer service operations. It gives you insight into your customers’ thoughts and concerns so you can make actionable improvements to your CX strategy. And, those improvements bring about [...]
Improving your customer service strategies can help you offer an exceptional customer experience in 2023. Customer expectations have never been higher, meaning businesses must be smarter when interacting with their customers, especially when there is [...]
Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State of Service Report from Salesforce. [...]
Customer satisfaction surveys enable you to get feedback from those who use your products or services. It usually measures a specific experience – like a store visit, a purchase or an interaction with a customer [...]
