If you have shopped either online or in-person in the past year and noticed a drop in your overall customer experience, then you are not alone. "The second year of Covid-19 will be remembered by [...]
Customer experience (CX) has become a major concern for businesses worldwide in recent times. Accelerated by the COVID-19 pandemic, widespread digitization and changes in customer behavior, the landscape of customer experience has also changed significantly. [...]
The COVID-19 pandemic forced many companies to rapidly migrate to digital technology to support employees and customers who were quarantined at home. In fact, studies show that in 2020, we vaulted five years forward in [...]
