eContact | Surveys
5 Ways to Survey Customers
Targeted and Timely Surveys After Every Customer Touchpoint
Phone
SMS
WEB
KIOSK
35%
Response Rate
1B+
Customer Contacts
99%
Accuracy for Text Analytics
Highly-configurable and automated survey tools.
Improve customer satisfaction and operations through engaging surveys, real-time dissatisfaction alerts, and informative dashboards / reports.
Integrate surveys into existing programs and communications.
IVR / SMS / Email / Web / Kiosk
Survey customers across platforms.
Content Designer
Create engaging customer surveys.
Question & Response Library
Ready-to-use questions & responses.
Dashboard & Reports
Highlight key sentiments, filter results.
Custom Integrations
Integrate with WFM, CRM, etc.
Text Analytics
Transform comments into insights.
Custom Logic
Create custom logic and branching.
Survey Alerts
Notify stakeholders of dissatisfied customers.
Personalization & Filtering
Leverage customer data to personalize surveys.
Quick Deployment
Launch new surveys same-day.
Optimize communications and receive actionable inputs from your customers.
Customer Satisfaction
Call Center
Monitor agent interactions and performance.
Field Service
Alert stakeholders to missing services and repeat issues.
Sales
Improve sales process and increase subscribers.
Employee Engagement
Employee Satisfaction
Measure employee views, attitudes, and perceptions.
Employee Culture
Evaluate employee sentiment.
Customer Relationship
Market Research
Determine areas in need of improvement.
Customer Loyalty
Identify which customers are promoters v detractors.
Competitive Research
Benchmark your company v competitors.
Connect with customers, engage employees, and improve performance.
Design & Build
Pre-Appointment Information
Assess customer readiness prior to an appointment (e.g. health pre-screening, install / repair requirements, etc.)
Interactive Landing Pages
Embed forms in external website or company intranet.
Transactional Surveys
Survey customers after every interaction.
Relationship Surveys
Gather feedback on key company initiatives.
Collect & Learn
Email
Send personalized messages and links.
SMS
Conduct interactive surveys over SMS. IVR Proactively engage in customer’s preferred language with options to transfer for support.
Kiosk / Tablet
Collect customer feedback onsite immediately.
Website Intercepts
Embed surveys in your site to gain insights into user experience.
Custom Integrations
Custom APIs to exchange survey and customer data.
Analyze & Refine
Employee-Based Reporting
Results reported and summarized in meaningful segments.
Closed Loop Alerting
Real-time customer dissatisfaction alerts.
Text Analytics
Transform comments into insights.
5 STARS from the world’s leading review websites!
Our Competitive Advantage
eContact by SkyCreek offers the broadest range of features & most flexible solutions.
Campaign Designer
Campaigns
Get started with eContact today.
Who benefits from eContact?
Operations
Allows for integration & consolidation of multiple systems into a single customer-focused interface.
Sales
Communicate with your customers at critical moments with the right information.
Marketing
Drive clear, consistent, and measurable, brand communications across all touch-points.
Customer Experience
Establish a culture of customer service. Create efficiencies & visibility by removing internal silos.
eContact Plans
Customizable software & support packages suited for the size of your business without sacrificing the customer.
10 Users IncludedGet started with eContact today.
eContact by SkyCreek offers the broadest range of features & most flexible solutions.
Free Audit & Quote
- Free audit of your customer communications solutions and business operations.
- Customized service recommendation to address your business’ unique needs.
- Comprehensive quote.
Implementation
- Full service, end-to-end engagement and implementation process.
- Multifunctional team will work closely with you to assess, plan, and execute your system.
20+ Years
Industry Experience
200+ M
Messages per month
2+ M
Messages per hour
<5s
Time to deliver