Our Telecommunications Clients:

Consoloidated Communications
Spectrum
Spectrum
Consoloidated Communications
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SkyCreek’s eContact solution helps telecommunications providers reduce the cost to serve by streamlining communications, improving customer interactions, and optimizing dispatch and field operations. Our deep industry knowledge and expertise is threaded into our eContact solutions to ensure each tool satisfies your sector’s unique needs and challenges.
telecom customer experience team

How does the telecom customer experience thrive with SkyCreek’s eContact solution?

  • Reduced churn and the elimination of time-wasting inbound calls through real-time alerts and customer messaging.
  • Improved customer engagement and experiences through tailored and timely communications.
  • Greater efficiency and growth in resources, revenue, and brand loyalty.

SkyCreek’s eContact solution is built for telecommunications success:

  • Appointment reminders
  • Pre-dispatch confirm/cancels
  • Service notifications
  • Follow-up surveys
  • Order verifications
  • Sentiment surveys
customer experience platform for telecommunications companies

SkyCreek’s eContact platform is the all-in-one, integrated solution that allows you to design and deploy campaigns (Campaign Manager), tailor and craft communications (Content Designer), gather customer input (Surveys) and measure and track performance and customer feedback (Analytics).

Our customer experience platform gives you the ability to scale and streamline communications, while creating the personalized interactions that drive brand loyalty. You’ll have a single solution to meet customers on the communications channel of their choice, including email, SMS, WhatsApp and IVR.

How did a mass media company successfully tackle the communications challenges posed by a 500% growth in its customer base in a single year?

● Transitioned fragmented customer communication into an omnichannel customer experience platform

● Implemented automated communications such as appointment reminders,
service alerts and billing acknowledgements

● Reduced cost by consolidating vendors and increasing efficiency

READ THE CASE STUDY >>

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See how SkyCreek’s eContact solution has served telecommunications by reading our case study.

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Ready to improve the telecom customer experience for your company?

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