eTouchPoint currently collects, processes and reports millions of customer satisfaction, voice-of-the-customer, and post-interaction employee feedback surveys per month for several Fortune 500 service providers. Some of our key features include:
SkyCreek offers an established reputation for developing fully customized customer survey programs, feedback capture techniques, survey design and measurement methodologies and tying them to strategic business objectives. Our expert team of seasoned CEM professionals and professional services teams routinely integrate back-end systems, develop custom reporting views and deliver custom survey and feedback management solutions.
Contact us for a demo of any of SkyCreek’s multi-channel customer contact technologies