eContact

Design, Automate, Optimize & Deliver Customer Communications

Achieve cost savings and ROI of over 1,500% through a centralized cloud-based multichannel communications platform that optimizes the customer journey.

Appointments

SMS Marketing

Surveys

Service Alerts

Passcode / MFA

Data Analytics

Email, SMS, Chat, IVR

Get a free quote and audit.
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Better service for your customer.
Reduced load for you.

eContact’s centralized tools streamline the operations process and tighten your customer communications funnel.

Appointment Reminders

Configurable appointment reminders that allow confirmation, cancellation, and rescheduling.

SMS Marketing

Interact with customers throughout their journey using a combination of promotional, transactional, and conversational text messages.

Surveys

Gather valuable feedback at critical touchpoints to improve your communications strategy.

Passcode / MFA / Fraud Alerts

Mitigate risk with our fraud alerting feature.

Service Alerts

Notify customers of changes in their service, outages, weather alerts, and account activity.

5 STARS from the world’s leading review websites!

Our Competitive Advantage

eContact by SkyCreek offers the broadest range of features & most flexible solutions.

System Features
Enterprise-Grade Email
Fully Featured SMS/MMS
Omni-Channel Contact Strategies
Drag & Drop
Campaign Designer
Outbound Calling
Campaigns
Online/Email Surveys
SMS Surveys
IVR/Phone Surveys
Customer Survey Alerts
Detailed Analytics
by SKYCREEK
Enterprise-Grade Email

Blue Check

Fully Featured SMS/MMS

Blue Check

Omni-Channel Contact Strategies

Blue Check

Drag & Drop Campaign Designer

Blue Check

Outbound Calling Campaigns

Blue Check

Online/Email Surveys

Blue Check

SMS Surveys

Blue Check

IVR/Phone Surveys

Blue Check

Customer Survey Alerts

Blue Check

Detailed Analytics

Blue Check

HubSpot
Enterprise-Grade Email
Fully Featured SMS/MMS

Blue Check

Omni-Channel Contact Strategies
Drag & Drop Campaign Designer

Blue Check

Outbound Calling Campaigns
Online/Email Surveys
SMS Surveys
IVR/Phone Surveys
Customer Survey Alerts
Detailed Analytics

Blue Check

HubSpot
Enterprise-Grade Email

Blue Check

Fully Featured SMS/MMS
Omni-Channel Contact Strategies
Drag & Drop Campaign Designer

Blue Check

Outbound Calling Campaigns
Online/Email Surveys
SMS Surveys
IVR/Phone Surveys
Customer Survey Alerts
Detailed Analytics

Blue Check

Qualtrics
Enterprise-Grade Email
Fully Featured SMS/MMS
Omni-Channel Contact Strategies
Drag & Drop Campaign Designer
Outbound Calling Campaigns
Online/Email Surveys

Blue Check

SMS Surveys

Blue Check

IVR/Phone Surveys
Customer Survey Alerts

Blue Check

Detailed Analytics

Blue Check

Get started with eContact today.

Who benefits from eContact?

Your Customers

Ensuring a seamless experience throughout every customer touch point.

Operations

Allows for integration & consolidation of multiple systems into a single customer-focused interface.

Sales

Communicate with your customers at critical moments with the right information.

Marketing

Drive clear, consistent, and measurable, brand communications across all touch-points.

Customer Experience

Establish a culture of customer service. Create efficiencies & visibility by removing internal silos.

eContact Plans

Customizable software & support packages suited for the size of your business without sacrificing the customer.

Essentials

For businesses seeking to consolidate their communications.

10 Users Included
  • Email, SMS, IVR Calls
  • Campaign Manager
  • Campaign Designer
  • Surveys
  • Email Support

Professional

Full-featured-support and communications for larger organizations.

40 Users Included

Everything in Essentials, plus:

  • Detailed Survey Analytics
  • Customer Preferred Channel
  • Advanced Reporting
  • Email Add-Ons
  • Phone Support

Enterprise

Custom integrations & tailored solutions for major organizations.

100 Users Included

Everything in Professional, plus:

  • Enterprise Capacity
  • Enterprise Transaction Pricing
  • Integrations / API Access
  • 24 Hour Phone Support
  • Customer Success Manager

Get started with eContact today.

eContact by SkyCreek offers the broadest range of features & most flexible solutions.

1

Connect

Fill out our quote request form for a free quote.

2

Free Audit & Quote

  • Free audit of your customer communications solutions and business operations.
  • Customized service recommendation to address your business’ unique needs.
  • Comprehensive quote.
3

Implementation

  • Full service, end-to-end engagement and implementation process.
  • Multifunctional team will work closely with you to assess, plan, and execute your system.

20+ Years

Industry Experience

200+ M

Messages per month

2+ M

Messages per hour

<5s

Time to deliver