Companies can rely on the all-encompassing eContact to ensure customer communications are precise, timely, and personalized. Our omnichannel customer experience solution makes it easy to:
• Understand how to reach customers at the right time, with the right message, through the right channel
• Gain deeper insight into the customer experience and identify opportunities to improve
• Prevent over communication and contact preference errors
• Ensure all messages are on brand and follow approved guidelines
• Stay updated on real-time metrics and customer feedback
• Make data-driven decisions that improve customer perception and empower employees
eContact’s integrated products allow you to quickly design and deploy campaigns (Campaign Manager), tailor and craft communications (Content Designer), measure and track performance (Analytics), and capture feedback and insights (Surveys).