Summary Chatbots have a strong presence in customer service. They provide a unique opportunity to reduce costs while increasing engagement with new and existing customers. Harte Hanks Quarterly notes that this can result in a [...]
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So far DepartmentC has created 6 blog entries.
A Leading Natural Gas Company Uses SkyCreek’s eContact Platform to Vastly Improve Operations and Overall Customer Experience
Summary ABOUT THE COMPANY: With a history dating back to the mid-1800s and a track record of serving nine out of ten new homes in its local territory, the Mid-Atlantic public utility Washington Gas provides [...]
Summary ABOUT THE COMPANY: Comcast Communications is an American Fortune 500 telecommunications and mass media company. It is the largest provider of pay TV, cable TV and home internet service in the U.S. and the [...]
Summary Providing service that is informed by and responsive to customer input leads to improved consumer loyalty as well as significant financial advantages for today’s companies. Crucial to providing this optimized level of service is [...]
SkyCreek Helps Fortune 100 Company Charter Communications Improve Customer Satisfaction and Efficiency
Summary ABOUT THE COMPANY: Charter Communications, branded as “Spectrum” is an American Fortune 100 telecommunications and mass media company that provides mobile, cable TV, internet and landline services in the United States. It is the [...]
Summary ABOUT THE COMPANY: FCS is a billion-dollar healthcare organization committed to providing world-class cancer care in community-based settings. It has over 250 physicians, 220 nurse practitioners and almost 100 clinical sites in its network. [...]