Operational Support Systems (OSS)
Every communications company shares several common challenges, particularly in delivering timely and cost-effective services to customers. In addition, each communication firm has a unique environment, a unique history, and a service-fulfillment process unique to them. Usually, companies have deployed a combination of manual, custom, and packaged applications to support their service fulfillment process.
However, service fulfillment remains largely a manual process, with legacy back-end systems that are usually unable to communicate among themselves. Moreover, because of the complexity of integrating these disparate systems, the complexity of today's service offerings, and time-to-market dynamics, many systems suffer:
- Insufficient information is collected at the time of the sale
- The service representative collects inaccurate data
- The newly sold feature or service is incompatible with existing services
- The local office serving the customer's location doesn't support the feature being sold
In fact, industry experts estimate that an average of only seven out of every 10 service orders are completed successfully, following the workflow designed and implemented for that purpose. Reducing manual errors can go far in improving customer satisfaction.
SkyCreek offers an array of Intelligent Provisioning Solutions designed to streamline and improve the operational efficiency of your service-fulfillment process.
Call Activate - "The Intelligent Activation Solution"
Call Activate is a service order activation solution for wire line, wireless, cable, and broadband services. Learn more here.
Call Mediate - "The Intelligent Fall-Out Management Solution"
Call Mediate is a fall-out management solution for service order error processing. It eliminates most of the manual intervention required to correct order fall-out, and contributes to root-cause analysis. Find out more here.
Call Verify - "The Intelligent Service Assurance Solution"
Call Verify is a service assurance solution to improve service order provisioning accuracy and fulfillment, billing accuracy, and inventory data. Click here to learn more.
Call Notify™ IVR Platform - "The Intelligent Customer Notification Solution"
The Call Notify IVR Platform is a VoiceXML-compliant, IVR application builder for generating inbound and outbound IVR applications to enhance customer communications. The Call Notify IVR Platform is used by many leading communication firms today to inform, educate, upsell, alert, and notify their customers. Read more details here.