CallReports Technical Information
CallReports enables users to generate a range of queries and standard reports on their voice applications. It can also be customized to extend the reporting capability to give users a snapshot of the current state of their inbound IVR or outbound IVR campaigns.
In short, CallReports is a powerful, web-based reporting tool, providing extensive search capability for a particular initiative, all initiatives or down to a particular customer number. Moreover, CallReports can export data to facilitate the use of the data by corporate data warehouses, marketing databases, CRM systems, etc.