Hosted Speech Applications
Flexibility and the ability to respond rapidly to changing events is critical in today's business world. Adding additional technology such as speech applications to an already complex network infrastructure may seem a daunting challenge. The SkyCreek Hosted IVR Service enables companies to take advantage of our proven expertise and sophisticated speech applications while minimizing your efforts and ensuring your success.
SkyCreek's Hosted IVR provides enterprises with sophisticated speech applications hosted in world-class facilities located in Herndon, Virginia, backed by 24/7 support. We provide everything your organization needs from network infrastructure, to a VoiceXML-compliant platform to application development to reporting to customer service.
SkyCreek combines flexible, ready-to-use applications and features with powerful tools and components to deliver a fully customized and integrated speech applications that provide a superior customer experience. SkyCreek Hosted IVR solutions are deployed in a secure and highly reliable hosting environment and can include updates, maintenance and on-going performance tuning of your applications. This ensures that your applications are frequently updated and as fresh as the information on your Web site.
Industry-Leading Speech Applications
SkyCreek Hosted IVR gives enterprises the flexibility they need to quickly deploy sophisticated speech applications without incurring the traditional risks associated with costly deployments. With Hosted IVR, you pay only for what you use; you do not need to purchase hardware, software, or the communications infrastructure normally required to launch initiatives such as this. Because SkyCreek Hosted speech solutions are built with SkyCreek's Call Notify IVR Platform, your speech applications are portable across platforms and can easily be moved to a licensed, in-house premise-based solution if you choose.
We can deliver sophisticated, tailored speech applications that can be deployed quickly and cost effectively, generally in 30 to 60 days. In addition, by leveraging our pre-built applications we can easily configure the application to meet your specific business needs.
SkyCreek Hosted IVR Support
SkyCreek's Hosted IVR provides all of the advantages of a dedicated on-site support technician without the costs. You can deploy your speech application and monitor the results or you can put together a custom program where SkyCreek speech professionals will monitor your speech application, suggest changes to improve the effectiveness of the application, and of course SkyCreek will make changes that you approve.
All of our hosted speech solutions include world-class management reporting, showing transactional volumes, overall call volumes and other key metrics - via your Web browser. You can see information trended by quarter, month, week, day, or even by hour. Specific call detail records are available online as well. SkyCreek's Hosted IVR also offers a remote web-management console, allowing you to manage critical changes directly.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR or outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting SkyCreek by clicking here.