Inbound Voice Applications
Many corporations are turning to inbound IVR applications to more effectively communicate with their customers. SkyCreek's inbound IVR applications quickly and easily guide customers through each inquiry. Each customer communication is handled in a professional and consistent manner. This consistent approach improves customer-centricity, reduces churn and drives revenue.
Examples of inbound IVR applications include:
- Field Services: Field Service organizations can leverage our inbound IVR solutions to enable remote facilities, stores, and employees to dial in to report inventory information, to collect time information, and/or obtain product information further driving operational effectiveness and increased productivity by their field technicians.
- Call Center Automation: Increasingly, enterprises are looking to reduce the cost of customer service and support centers via automation or by moving agents offshore. Our inbound IVR applications empower our customers to automate inquires normally handled by a live agent, while at the same enabling our customers to deliver charming, cost-effective reductions to these costs that surpass even off-shore operations.
- Auto-Attendant: The Call Notify IVR Platform can also be used by companies for their voice driven auto-attendant to answer main office and toll-free numbers. A voice driven auto-attendant lets callers simply speak the name of the person or group they want to reach. The auto-attendant then connects the caller with the appropriate person or group.
- Custom IVR: The SkyCreek Call Notify IVR Platform enables telephony developers to create custom inbound IVR applications for any requirement or project. We specialize in designing inbound applications that deliver information or automate routine inquires.
Premise-Based Platform or Hosted IVR
Your inbound IVR applications can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of our inbound IVR applications to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.