IVR / Voice Script Development
For maximum customer convenience, the Call Notify IVR Platform is available with customized, prerecorded multilingual and/or text-to-speech interactive IVR scripts. Our voice scripts are designed to be a reflection of our customer's philosophy. The voice scripts are used to construct inbound and outbound messages at the time of delivery based on the information to be conveyed to the customer. In addition, the Call Notify IVR Platform automatically customizes the message to reflect how the call is answered—in person, by voicemail, by answering machine, by fax, e-mail, text messaging, etc.
We use professional script developers with backgrounds in human factors engineering to design the call flow and write the voice scripts used by the Call Notify IVR Platform during an inbound or outbound call. To make sure our customers get the best service, our IVR scripts are carefully written, edited and constantly updated based on statistics and ongoing testing. In addition, rigorous testing and retesting on the Call Notify IVR Platform and interacting systems ensures the effectiveness of the voice scripts.