IVR Application Reporting
Since our systems communicate with both internal legacy systems and customers daily, we are in a unique position to collect feedback about your organization and your customers. The information collected helps clients chart the future path of their business or organization. Every time we interact with an internal system or contact a customer, an opportunity is presented to further develop the business process or customer relationship though extensive reporting and data collection.
The Call Notify IVR Platform, includes a web-based reporting component, CallReports, provides an end-to-end view of the campaign, from data file upload to scheduling of calls down to minute details of customer interaction. CallReports includes over ten canned reports such as call statistics, feed file statistics, callee analysis and/or hourly distribution charts (See Below).
Hourly Distribution of Calls
In short, CallReports enables users to generate a range of queries and standard reports that are delivered out-of-the-box with the Call Notify IVR Platform. It can also be customized to extend its reporting capability to give you a snapshot of the current state of your campaigns. In addition, CallReports can also generate trends/analysis reports to help drive campaign optimization.
In addition, SkyCreek's professional services team is equipped to develop and integrate custom reports to the meet the specific needs of each customer.