IVR Application Integration
The telephone continues to be the lifeline of most organizations, a bridge to the outside world delivering critical information and representing your organization to thousands of people a day. The hallmarks of our success are, primarily, the understanding of how to integrate back-office systems with IVR applications, and additionally, our understanding of the machine-to-human interface required to successfully automate inbound and outbound IVR solutions.
For optimum versatility and functionality, the Call Notify IVR Platform seamlessly integrates with any telephony, front-office, back-office, and support systems such as workforce management, service provisioning, repair, and billing systems. A more complete list of systems for which SkyCreek has developed interfaces for the Call Notify IVR Platform:
- Assignment systems
- Billing and order entry
- Computer Telephone Integration (CTI) systems
- Credit card authorization
- Customer and workforce management systems
- Provisioning
- Service order management
- Trouble ticket systems
- Workflow systems
Integration of the Call Notify IVR Platform can be handled in a number of ways. Our Professional Services team can oversee the integration of the entire solution. Alternatively, third-party vendors can perform the IVR application integration or our customers may utilize their own in-house resources to integrate the Call Notify IVR Platform into their telephony infrastructure.