Voice Services
SkyCreek believes the single greatest component of a successful client interaction starts with a solid match of culture and business philosophy. We view your business as our most precious resource and your customers as your most precious resource. To champion your business and customers, we see ourselves not as a vendor but an entrusted partner of your company.
We have worked with some of the biggest companies in the world as well as young startups. We understand customer service issues and know how to convert a customer interaction into a business opportunity. Our services allow you to improve operational performance and blend support interactions with one-to-one marketing and sales efforts in a seamless manner.
Our product and service solution sets offer a cost-effective way to meet the specific needs of our client companies and organizations. We put solutions in place on our customer's premises or offer the ability to host applications from our location. This flexible delivery approach allows clients to focus on other things, like running their business.
Beyond the back office service provisioning, verification and remediation processes, our services include an array of voice and email message delivery options including call-ahead notification, service provisioning confirmation, maintenance repair verification, accounts receivable communication, appointment jeopardy notification, service retention campaigns, marketing campaigns and call back services. Our outbound messaging includes a wide range of delivery options - from general public distribution to highly sensitive communications.
Our pledge is to know and understand each client's specific needs and to provide our services with a personal touch. We are geared for rapid response to client requirements and are experienced in handling volumes for the smallest to largest telecommunications companies in North America. Our management staff is comprised of individuals with diverse backgrounds in customer support and telephony operations. Our Professional Services and Support include: