SkyCreek’s custom multi-channel (IVR, Email, Text) order verification solutions that integrate customer order verification into complex order fulfillment and provisioning processes to contain cost, boost customer satisfaction, and better utilize resources.
Delivering the wrong products and services to customers has a huge negative impact on financial performance and brand reputation. Even companies with advanced order and fulfillment management processes can experience significant profitability drains and diminished customer satisfaction due to order inaccuracies.
Today’s service providers can close the loop by introducing advanced, multi-channel (IVR, Email, Text) order verification touch points into their existing order and fulfillment processes.
These solutions can:
In a world where a single wrong order can have far-reaching financial and brand loyalty impacts, adding professional quality customer contact to verify and correct orders is essential. Order verification offers a multi-tiered return in cost containment and service quality—even if only applied to known order fallout.
Relying on manual efforts to process order fallout and to correct order issues after the fact is inefficient and causes customer dissatisfaction. Moreover, this ineffective approach does nothing to prevent downstream billing, inventory, and customer support cost.
Our contact management platform, eContact, dynamically contacts customers based on detected order issues and leverages customer contact histories and channel preferences to assure the highest probability response rates. Also, eContact uses phone number data to redirect any inbound customer support calls related to order verifications to automated message to complete the process and prevents unavoidable call center interactions.