SkyCreek’s innovative multi-channel (IVR, email, text) employee-customer contact compliance solutions facilitate, measure, and enforce employee follow-ups, check-ins, and other brand-affirming customer contact and across a nation-wide service footprint.
Cost of new customer acquisition greatly outpaces that of saving existing “at-risk” customers. To keep customers from defecting, companies must ensure that contact from front-line employees to your customers is pertinent and timely. Companies leading the next generation of service quality understand that focusing on personal interactions can yield dramatic impacts. They are designing innovative, brand-affirming employee-customer touch points for enhanced service differentiation
To realize the benefits of these “high-touch” interactions, companies must centrally coordinate contact efforts to:
To achieve these goals, companies need solutions with built-in contact compliance management features. These powerful solutions empower companies to improve customer experiences and stay competitive in today’s marketplace.
Our contact management platform, eContact, centrally coordinates, facilitates, and measures employee contact and presents consistent voicemail and caller ID branding to customers to increase answer rates. In addition, eContact provides contact queue, message guidance, and performance coaching to simplify and improve employee adherence. Through SkyCreek’s professional integration services we can integrate employee contact compliance data into upstream management systems and provide customizable reporting options.