Custom Multi-Channel SolutionsProvide the expertise, advanced technologies and custom support to innovate new customer contact business benefits
SkyCreek designs, develops and manages advanced, multi-channel (IVR, email, text) customer contact capabilities that provide a budget-sensitive solution to achieving any customer interaction or communication objective.
Why Care?
Many companies have complex customer contact requirements, which exceed the out-of-the box functionality of generic and in-house contact management solutions. In this new age of customer experience, companies need to customize their customer contact processes to achieve further increases in the efficiency, quality, and consistency of customer management objectives and downstream operations like field services.
SkyCreek delivers enterprise-grade custom, professionally managed, multi-channel customer contact solutions that national-footprint service providers require. Our Professional Services organization partners with clients to design, test, pilot, and deploy high–performance, high quality customer contact processes. We work side-by-side with your business and engineering teams from initial assessment through implementation to ensure that your solution is optimally positioned for success—a reason why we have a 95% annual customer retention rate.
Whether you need a robust notification solution, order verification, surveys, compliance tools or other customer-focused solutions, SkyCreek has the resources, expertise, and business and support models to deliver.
Custom Multi-Channel Customer Contact Solutions
Our commitment to top-quality professional services and dedicated account management, coupled with our leading-edge technology solutions are what set SkyCreek apart. We also offer competitive pricing and often create outcome-based pricing models. These factors make SkyCreek an exceptional business partner with a strong dedication to customer satisfaction.
Key Points
- SkyCreek has provide custom solutions to Fortune 500 companies for 20+ years
- Many companies need customizable multi-channel contact solutions to meet complex requirements
- SkyCreek’s multi-channel custom contact solutions are fully customizable to deliver any customer experience goal
SkyCreek Professional Services Advantages:
- Deep industry experience and best practices methodologies
- Integrated, multi-channel (IVR, email, text) customer contact capabilities
- Experienced integration and professional service teams to design and implement any custom process or contact requirement
- Advanced contact contact throttling capabilities to dynamically adjust contact efforts to levels of available call center resources
- Advanced voicemail detection capabilities to assure proper message delivery on answering services
- Integration with workforce, customer and appointment management systems
- Professional grade voice talent and cutting-edge text-to-speech calling options
- Integrated multi-language IVR support
- Geographic IVR calling distribution
- Fully-redundant, SSAE-16 hosting infrastructure with data centers in Reston, Chicago, Dallas and San Diego
- Dedicated account management to fine tune quality, timing, delivery, channel selection, and other variables critical to success
