SkyCreek’s custom multi-channel (IVR, email, text) customer verification solutions measure and promote customer adherence to service requirements, operational policies, and even performance objectives—allowing service providers to prevent the costs associated with customer non-compliance.
By integrating customer verification and management into operational processes, service providers can identify non-compliant customers early in the cycle and prevent small issues from turning into large ones. Advanced verification technologies also empower companies to boost operational efficiency and lower costs by:
Adding customer compliance checks to front-line customer operations communications creates more predictable, proactive, and productive experiences for customers. With advanced contact management technologies, service providers can more effectively triage customer deviations, centralize resolution efforts, and automate downstream decision-making to prevent additional cost.
Our contact management platform, eContact, dynamically contacts customers based on pre-defined event trigger conditions, intelligently leverages contact preferences and past contact histories to maximize connect rates, and can manage complex interactivity with the customer to attain required input to direct downstream operations.
SkyCreek can also route any detected non-compliant customers to centralized response teams to support the customer. Our solutions also dynamically throttle customer contacts according to the amount of support resources on hand to optimize their workloads.