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Redundant Solutions Hosting Infrastructure

Today’s organizations who desire to contain technology infrastructure costs are turning to solution providers who host solutions and data in secured environments. Enterprises should seek out technology service companies who provide multiple redundancies, regular maintenance, and around-the-clock monitoring. This hosting approach lets enterprises implement cost effective, advanced solutions, which provide operational efficiency and scale.

At SkyCreek, we have four fully redundant data centers to ensure 24×7 operations of our customers’ critical contact management platforms. Our SAS compliant data centers in Reston, Chicago, Dallas, and San Diego feature SSAE-16, fully redundant hosting infrastructure. As contact management leaders for 20+ years, SkyCreek possesses the specialized technical know-how to design effective solutions and deploy the technology infrastructure to ensure secure, reliable operation of mission-critical contact programs.

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SkyCreek Redundant Solution Hosting Infrastructure

SkyCreek’s SSAE-16 compliant hosting data centers underpin all of our advanced customer contact and experienced management solutions. We know that data-intensive customer contact solutions must align to precise schedules to be effective, so downtime is not an option. As a result, we maintain several redundancies, including:

  • Redundant voice platforms and application servers
  • Redundant connectivity to telephony networks
  • Redundant connectivity to the Internet (multi-honed)
  • Redundant power including battery and off-grid power generation

Our professional services team provides full operational support to ensure customer contact programs:

  • 24×7 uptime monitoring
  • 24×7 operational and technical support
  • Software maintenance including platform upgrades and associated services
  • Additional capacity on demand

Our professional solutions hosting approach ensures there is never a gap in any customer contact management program we manage. For companies seeking peak performance and continuous contact management availability, SkyCreek provides a secure, industrial-strength hosted infrastructure to handle even the most complex operations on a national scale.

Contact us to learn more about our fully redundant solution hosting