To achieve true customer experience excellence, companies must integrate several key operational systems, such as billing, customer relationship management (CRM), and workforce management (WFM). Data from these cross-functional systems must work in concert to provide a holistic view of each customer and ensure consistent experiences at each touch point. Achieving seamless integration requires focused business and technology experts who understand contact management and how it fits into an organization’s existing infrastructure.
At SkyCreek, we have been in the business of customer contact management for over two decades. Our experience includes customized contact management implementation at many national-scale enterprises with complex operational environments. We have a skilled professional services team with deep contact management expertise and specific experience in every industry we serve. In each engagement, we partner closely with customers to understand strategic objectives, technical requirements, and business needs and deliver the perfect-fit contact management solution.