Many organizations have basic processes for collecting customer feedback via automated surveys. However, enterprises who aim to be customer experience leaders must implement unstructured customer feedback opportunities and capture the detailed insights they can offer. Simply capturing customer input is not enough. Companies need detailed, highly accurate, human-processed transcriptions of customer responses to open-ended questions to distill the full truth of how the business is performing.
SkyCreek offers native American, human-processed customer transcription services. Through this service, we provide companies the full text of customer sentiment surveys to use for customer dissatisfaction resolution and ongoing process improvements. In addition, we amplify every transcription with in-depth analysis of subtle communications nuances—such as word choice and voice inflection—by human sentiment analysis experts. This allows companies to identify the true strengths and weaknesses of their customer experience program, so that they can evolve their customer-facing operations to perform better.