Today’s organizations know that customers expect consistent and personalized treatment at every touch point. Whether you connect with your customers via phone, email, or text, you must deliver a brand-affirming message that strengthens customer loyalty. In today’s connected world, IVR-only outreach is no longer acceptable to tech-savvy customers, who appreciate clear SMS and email contact for on-the-go access.
SkyCreek innovated one of the earliest national-footprint IVR solutions in the 1990s. We have stayed ahead of the contact management technology curve for over two decades. We know that today’s competitive organizations must deliver exceptional customer service and contact customers via multiple channels—IVR, SMS, and email. In each engagement, we provide a dedicated account manager to discern our customers’ initial contact management requirements and evolve contact programs over time.