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SkyCreek ResourcesBelow are some of our favorite informational assets that we use to share the almost 20 years of knowledge we have amassed in managing highly complex, high-volume automated customer and employee interaction programs.


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SkyCreek Overview

Find out about SkyCreek’s next-generation customer contact and experience management solutions. Learn about how we built upon our pioneering IVR technologies to create multi-channel contact solutions, which are transforming customer experiences for leading North American enterprises.

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What Do SkyCreek Customers Have to Say About Us

Read direct quotes about SkyCreek solution benefits from leaders of some of the largest contact and customer-facing operations in North America. Learn all about the value we bring to customer-centric enterprises on a daily basis.

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Customer Experience Management Best Practices

Learn key Best Practices we have formulated in managing several Fortune 500 CEM programs. Gain insights on how proven CEM best practices—such as closed-loop alerting and integrated sentiment analysis —can elevate experience quality and consistency.

SLA

Missed Appointment Service Level Agreement

Learn about SkyCreek's innovative missed appointment management program offering the first of its kind Service Level Agreement (SLA) for guaranteeing a minimum customer show rate on service appointments, even across a national/international service footprint.

Case-Study

Reduce The Cost of Missed Service Appointments by 66%

Learn how a Fortune 100 field services operator was able to reduce the cost of wasted truck rolls and missed customer service appointments by 2/3rds (66%) in less than a quarter and improve overall customer satisfaction rates.

CCT

Employee Contact Compliance

Learn how to implement effective employee-customer contact and follow-up processes to elevate brand experience—such as verifying orders, service function or closure on a support ticket.  Learn how best-in-class companies are  leveraging effective employee contact processes.

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Elevating Employee Experience Performance

Learn how to measure interaction quality and motivate your front-line employees to become effective brand ambassadors. Provides insights on how employee experience performance management empowers customer facing-teams to deliver consistent, high-quality interactions.

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Move to 1 Hour Appointment Windows

Learn steps appointment-centric business can take to move to precise appointment times, delight customers, and simultaneously cut costs through advanced techniques such as pre-dispatch confirms and cancels and same-day and in-jeopardy contact programs.

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Optimize Field Service Productivity

Transform field services from a cost center to service differentiator through more optimized customer contact that shrinks the gap between dispatch and customer appointment status. Learn concrete steps to optimize appointment processes and cut overall costs.

WhyMove

Why Move to Professionallly Managed IVR/Email/SMS

SkyCreek experts discuss the complexities in considering moving sophisticated calling programs in house.  Learn the cost trade-offs arising from sharing in-house IT resources versus the performance benefits of professionally managed contact program management.

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Turn Unhappy Customers into Brand Loyalists

Learn five key steps to detect dissatisfied customers and prevent their defection. This whitepaper provides insights on how real-time customer survey alerts and structured follow-up approaches can thwart churn and boost brand loyalty.

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SkyCreek Utilities & Field Service Solution Overview

Learn how SkyCreek’s innovative contact technologies produce breakthrough results for field services and utility company operations. Learn how service leaders achieve a 20x return on “can’t get in” (CGI) field access issues and eliminate the cost of avoidable truck rolls.