“Helping our clients maximize the effectiveness of their telephony resources is the heart of what we do. Our typical customer would be considered small to medium in size with under 300 employees. As a result of the reseller agreement, CTI Telecom's clients will now be able to obtain all of their telephony needs, from cabling to telephone handsets to auto attendants to IVR professional services from a single company.”
Telecom Services Provider
What Can SkyCreek's IVR Solutions do for System Integrators?
The stakes are high, and the solutions are complex and unique to each customer. The best solution for your customer is often a combination of software products from various vendors. However, taken separately, none of them addresses:
- How the solution will proactively communicate with the end-user
- How will the customer communicate with the company about information stored in the solution
The Call Notify IVR Platform includes three easy-to-use, web-based tools to facilitate the design, management and reporting of your IVR applications:
- CallDesigner: CallDesigner enables system integrators to create complex call flows via the web, shielding them from the complexity of VoiceXML. All the IVR audio resources, logic and call flows are bundled together to enable developers to test in design time.
- CallManager: CallManager enables system integrators to control and schedule IVR calling campaigns using a range of call criteria, such as calling windows, blackout days, and time zones. It also includes a real-time status monitor, along with the ability to watch calls in progress.
- CallReports: CallReports enables system integrators to generate a range of queries and standard reports for the IVR applications. It can also be customized to extend the reporting capability to give users a snapshot of the current state of their inbound IVR or outbound IVR applications.
It supports traditional touch-tone IVR, text-to-speech, automated speech recognition, call control and recording, CTI, ISDN, SIP, VoIP and other protocols. The Call Notify IVR Platform is a flexible, reliable platform based on VoiceXML and CCXML standards.
The Call Notify IVR Platform can seamlessly integrate with enterprise applications, back office solutions, web-based solutions, telephony solutions, and any other front-office solution that you have deployed. It removes all of the obstacles to implementing both inbound IVR and outbound IVR solutions on time and under budget.
Our system integration customers and partners are world-class vendors to small- to medium-size integrators, to boutique system integration firms, to firms specializing in the delivery of VoiceXML-based IVR applications.
Inbound IVR or Outbound IVR
For system integrators looking for an inbound IVR or outbound IVR solutions, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR system, empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. The impression that your customer receives is favorable and professional, and reflects positively on your company.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our location, or on SkyCreek's Hosted IVR Solution. Our Hosted IVR Solutions are deployed in SkyCreek's ASP located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR and outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.