“Call Notify has increased our effectiveness in contacting our customers prior to or after a service issue has been completed. Our customers have been very positive towards the services provided to them by the Call Notify program.
In addition, because of the success of Call Notify, Embarq has been able to reduce its operating costs while increasing customer satisfaction.”
Large Independent Local Provider
What Can SkyCreek's IVR Solutions do for IVR Developers?
Today software developers can be found on every continent. They speak and write many different languages, but when developing new IVR solutions, they demand an easy-to-use VoiceXML-compliant platform that positions them for success.
The Call Notify IVR Platform includes three easy-to-use, web-based components to facilitate the design, management and reporting of your IVR applications:
- CallDesigner: CallDesigner enables developers to create complex call flows via the web, shielding them from the complexity of VoiceXML. All the IVR audio resources, logic and call flows are bundled together to enable developers to test in design time.
- CallManager: CallManager enables developers to control and schedule IVR calling campaigns using a range of call criteria, such as calling windows, blackout days, and time zones. It also includes a real-time status monitor, along with the ability to watch calls in progress.
- CallReports: CallReports enables developers to generate a range of queries and standard reports for the IVR applications. It can also be customized to extend the reporting capability to give users a snapshot of the current state of their inbound IVR or outbound IVR applications.
It supports traditional touch-tone IVR, text-to-speech, automated speech recognition, call control and recording, CTI, ISDN, SIP, VoIP and other protocols. The Call Notify IVR Platform is a flexible, reliable platform based on VoiceXML and CCXML standards.
The Call Notify IVR Platform can seamlessly integrate with enterprise applications, back-office solutions, web-based solutions, telephony solutions, and any other front-office solution that you have deployed. It removes all of the obstacles to implementing both inbound IVR and outbound IVR solutions on time and under budget.
Inbound IVR or Outbound IVR
Developers who are looking for an inbound IVR or outbound IVR solutions, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR system, empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. The impression that your customer receives is favorable and professional, and reflects positively on your company.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our location, or on SkyCreek's Hosted IVR Solution. Our Hosted IVR Solutions are deployed in SkyCreek's ASP located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR and outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.