"We have worked with Skycreek for quite a few years. We have been using their Customer Notification Platform when we need to reach our customers quickly and efficiently. Their service and responsiveness is superior and their products are both cost-effective and flexible. For our deployments, we have their solutions on our own facilities and in our network. However, they are also able to offer hosted application options in the event that requirements are such that we need extra capacity.!"-
North American Telecom
What Can SkyCreek's IVR Solutions do for Corporations?
SkyCreek's greatest advertisement lies in the hundreds of successful deployments at some of the largest enterprise organizations in North America. With the care and attention only a specialized unit can bring to the equation, SkyCreek's Professional Services Organization has been responsible for over a billion calls to alert, update, remind, notify, survey and even up-sell to customers all over the North American landmass. Customers consider SkyCreek as an extension of their organization, not as a vendor. The SkyCreek list of customers includes some of the largest telecom, cable and tax organizations in the United States.
Our customers reap the technology benefits of SkyCreek IVR solutions in the ways they accomplish their everyday tasks. Today's successful companies realize they can't excel in all areas of business. That is why leading companies are increasingly turning to inbound IVR applications and outbound IVR applications to communicate with their customers. SkyCreek's IVR applications not only save valuable resources, they generate higher customer satisfaction and improve loyalty.
In the past, many companies have tried to keep in touch with their customers using live agents. These efforts typically met with mixed results due to the following:
- Diverting internal resources for tasks such as this can leave a company understaffed and vulnerable in other critical operational areas.
- The success rate (number of customers who actually receive the message) using live agents is traditionally very low, with the best of results rarely exceeding a 30-40% success rate.
- Using live agents is one of the most expensive ways to proactively communicate with customers.
- Calling operations usually span two or more work shifts and weekends, driving up customer service expenses.
From appointment scheduling to communicating that service has been completed, routine outbound customer communication can be automated, so that your personnel can focus their efforts on more mission-critical tasks.
As pioneers in IVR solutions, we offer an array of inbound IVR and outbound IVR applications to help make the most of the interactions between your internal systems and customers. From real-time service delivery oversight to automated customer notification, Skycreek empowers our customers to deliver custom, contact-specific messages, while enhancing the value and quality of customer service. In short, we supply the conduits for the delivery of information to anyone, anytime, anywhere.
Inbound IVR or Outbound IVR
Whether looking for an inbound IVR or outbound IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next-generation, intelligent IVR system empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. The impression that your customer receives is favorable and professional, and reflects positively on your company.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our location, or on SkyCreek's Hosted IVR Solution. Our Hosted IVR Solutions are deployed in SkyCreek's ASP located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR and outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.