Retail & Travel
The retail industry relies on excellent customer service for repeat customer visits. Likewise, travelers seeking airline and hotel reservations expect and demand accurate and immediate assistance. All of these functions can be enhanced using one of a pre-built IVR applications or custom IVR solutions developed by SkyCreek.
Opportunities for Retailers
SkyCreek's Call Notify IVR Platform can help your business comply with FTC and DNC regulations by automatically delivering personalized shipment information, backorder status, and billing details. Automated notifications ensure that customers are always aware of the status of a pending order. Our IVR Platform also can be used to announce upcoming sales, conduct satisfaction surveys, provide warranty or recall details, and administer preferred customer programs.
Opportunities for Travel Agencies
Agencies booking travel, lodging or vehicle rentals can utilize one of our pre-built IVR applications or have SkyCreek design, develop, and implement a custom IVR solution to meet their specific business needs.
For airline companies, unanticipated flight cancellations or gate changes are textbook applications for our proactive IVR Solutions. A flight delay and itinerary change can be communicated to a customer automatically, without intervention from an agent using the Call Notify IVR Platform. All of our IVR applications and IVR solutions have the ability to facilitate re booking options. In addition, they can designed to empower travelers to receive routine flight arrival and departure reminders, enabling agents to focus on incoming calls rather than placing outbound reminders to passengers.
Inbound IVR and Outbound IVR Applications
Whether your retail or travel organization is looking for an inbound IVR, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers retail and travel companies to proactively update, inform, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR or outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.