Communication Firms IVR Solutions
As pioneers in automated solutions for the communication industry, SkyCreek offers an array of voice and data delivery options to help Communication Firms, Service Providers, Cable Companies, Integrated Communication Providers (ICPs), Multiple Systems Operators (MSOs) and New Entrant Carriers (NECs) proactively communicate with their subscribers:
From service availability notification to customer collections, SkyCreek empowers communication firms to proactively communicate with their customers. In short, we supply a number of pre-built outbound IVR applications and custom IVR Solutions for the delivery of custom information to anyone, anytime, anywhere.
To date, our Call Notify IVR Platform has delivered over 400 million outbound messages on behalf of communication firms. Examples of the proactive IVR applications that we have been delivering to the communication industry since 1994 include:
- Welcome messages
- Order confirmation and availability
- Trouble status updates
- Premise visit reminders
- Jeopardy notifications
- Customer surveys
- Holiday greetings and best wishes
- Billing reminders and collections
- New product availability announcements
- Billing plan announcements
- Cell phone software upgrade reminders
- DSL configuration and activation notifications
- Voicemail configuration and activation notifications
- Cell phone handset retrieval campaigns
- FTTP availability notifications
- Outage alerts
Inbound IVR and Outbound IVR Applications
Whether your communication firm is looking for an inbound IVR, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers communication companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound / outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.