Cencon IVR Solutions for ATM Maintenance and Cash Transit
Since 1995, the Cencon System 2000 lock has revolutionized the ATM industry with complete control of access and accountability. Service technicians needing a One Time Combination (OTC) typically dial into a dispatch center and engage the live dispatcher on each service visit. Now, SkyCreek brings a hosted interactive voice response interface to Cencon, via CenTran, to provide a 24/7 automated mechanism for technicians to dial in and obtain open and close combinations, without engaging a live dispatcher.
The Talk2Cencon platform, provided on a hosted basis, allows a First Line, Second Line or cash transit provider the ability to service ATMs around the clock without adding agents. Automating up to 95% of Cencon-related transactions, Talk2Cencon brings unprecedented efficiencies to the service delivery process. The platform features:
• Complete hosted interactive voice response platform, including all telephony
• Open/ close/ verify requests automated, agentless
• Custom integration of additional requests
• Call detail reporting
• Data security
• Full redundancy
• 24/7 automated monitoring
• Web-based management and monitoring of technicians and managers
“Talk2Cencon will save us $40,000 per 500 ATMs under contract- automating up to 95% of Cencon-related requests!”
FLM Maintenance Support Manager
In addition, the Talk2Cencon web administration portal provides management and monitoring capabilities that include customizable email alerts for error handling and access breaches. To discuss possibilities and opportunities for increased automation and efficiencies in the Cencon world, call 703 834 8027 or email info@skycreek.com and include Talk2Cencon in your subject line.
Talk2Cencon- Cencon efficiencies. Automated.
Cencon and CenTran are registered trademarks of the Kaba Mas Corporation.
For more information on the Cencon lock solutions, please visit www.kaba-mas.com.
Inbound IVR and Outbound IVR Applications
Whether your utility company is looking for an inbound IVR, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers utility companies to proactively update, inform, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR or outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.