IVR Application Maintenance
One of the keys to the success of a product or service is excellent customer service. Our unique blend of people, technology, and machine-to-human interface development ensures your company is always responsive to your customers' needs.
To ensure that your customers have access to immediate and accurate information about your products and services, we constantly monitor your system. More than a help desk, this two-way communication resource lets our customers make inquiries, ask questions, share opinions and offer advice for improvements on an interactive basis. This information is then used for forecasting, product development and retooling of our current product offerings.
To meet the specific needs of each customer, SkyCreek offers a number of different maintenance programs. The programs range from simple e-mail support to 7/24/365 support to on-site technical support.
Inbound IVR and Outbound IVR Applications
Whether your firm is looking for an inbound IVR applications, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based Platform or Hosted IVR
Your custom voice applications can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Next Step
Our customers are our best references. If you would like to learn more about our maintenance offerings, please contact a SkyCreek sales representative by clicking here.