IVR Application Integration
The telephone continues to be the lifeline of most organizations, a bridge to the outside world delivering critical information and representing your organization to thousands of people a day. The hallmarks of our success are, primarily, the understanding of how to integrate back-office systems with IVR applications, and additionally, our understanding of the machine-to-human interface required to successfully automate inbound and outbound IVR solutions.
For optimum versatility and functionality, the Call Notify IVR Platform seamlessly integrates with any telephony, front-office, back-office, and support systems such as workforce management, service provisioning, repair, and billing systems. A more complete list of systems for which SkyCreek has developed interfaces for the Call Notify IVR Platform:
- Assignment systems
- Billing and order entry
- Computer Telephone Integration (CTI) systems
- Credit card authorization
- Customer and workforce management systems
- Provisioning
- Service order management
- Trouble ticket systems
- Workflow systems
Integration of the Call Notify IVR Platform can be handled in a number of ways. Our Professional Services team can oversee the integration of the entire solution. Alternatively, third-party vendors can perform the IVR application integration or our customers may utilize their own in-house resources to integrate the Call Notify IVR Platform into their telephony infrastructure.
Inbound IVR and Outbound IVR Applications
Whether your firm is looking for an inbound IVR applications, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based Platform or Hosted IVR
Your custom voice applications can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Next Step
Our customers are our best references. Learn how you can take advantage of our custom IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office by clicking here.