Automated Collections IVR Solutions
First there was auto-dialing. Then there was predictive dialing and now there is automated interactive messaging. For collections and billing companies reaching out to large numbers of bill payees and debtors, penetrating large lists in small amounts of time and connecting agents with right parties is crucial to the process of efficiently managing receivables and debts. While predictive dialers and auto dialers can improve agent productivity, they are not designed to rapidly penetrate large lists and effectively provide right-party connections, since they do not interact with callees. Considering a large list of 100, 000 owing $20 each, automated interactive messaging can not only contact the whole list in a single day but also reduce the cost per contact involved in recovering the debt.
SkyCreek’s automated interactive messaging services, provided on a hosted basis, bring a canopy of benefits that include:
• Automated telephone contact of thousands in a matter of hours
• Voice interactions to determine identity of party
• Offer option to transfer to either agent or payment gateway
• Complete call detail reporting from file upload to call termination
• Improved agent morale by automating contact of low-balance debtors and ensuring right-party call backs.
“SkyCreek’s automated interactive messaging service is probably my most efficient employee- calls thousands in minutes, never calls in sick, evokes call backs and allows me to grow my business without adding agents! The reports also help me purge the invalid numbers from my database.”
• Collections Agency Owner
Customers are now availing of hosted applications that include:
• New Customer Billing Reminder Calls
• Collections Reminders with Right-Party Verification
• Late Payment Reminders
• List Cleansing Campaigns
To start automating interactions with large groups of low-balance debtors, contact us at sales@skycreek.com or call 703 834 8027.
SkyCreek Corporation- the connections people.
Inbound IVR and Outbound IVR Applications
Whether your field service organizations is looking for an inbound IVR, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers field service organizations to proactively update, inform, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR or outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.