CRM IVR Solutions
According to Gartner Research, CRM is defined as a business strategy in which the outcomes optimize profitability, revenue and customer satisfaction by organizing around customer segments, fostering customer-satisfying behavior and implementing customer- centered processes. As a customer-centric enterprise, SkyCreek has found that doing CRM right can change a corporation in its very organizational fabric and has been helping Fortune 1000 Corporations achieve that change.
SkyCreek’s sample CRM applications include:
- New Service Announcements
- Appointment Reminders
- Account Updates
- Market Research Campaigns
- Customer Satisfaction Surveys
- List Cleansing
SkyCreek’s proactive contact solutions can free your agents from most repetitive but critical processes, distributing and collecting valuable information which can then be mined to develop or tune processes. Our applications have helped major telecom and cable operators increase customer satisfaction, reduce churn and improve operational effectiveness.
Some of the features that make our applications compelling:
- Unprecedented time-to-market, providing a rapid launch for your program
- Database integration with all legacy systems
- Ability to transfer calls to any live agent service provider, in-house or contracted
- Professional script-writing and recording assistance to maximize effect
- Real-time and custom reporting to provide critical insight
- Call recording capability available for verification and audit
- Speech Recognition enabled
- TTS enabled
- Faxback or status back enabled
Inbound IVR and Outbound IVR Applications
Whether your organization is looking for an inbound IVR, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers organizations to proactively update, inform, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR or outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.