SkyCreek has been a leader in the field of customer contact management for over two decades. We can put our expert knowledge to work for utility companies to craft precision contact programs that cut costs while reaffirming customer satisfaction. Each SkyCreek solution is fully-customizable. This means we can adapt our technologically-advanced offerings to meet each utility’s specific business needs. We assign a dedicated, named account manage to each customer so that we can help our utility customers stay on the forefront of customer contact management.
In many instances, customers reach out to a utility’s front-line employees, when placing a call to a local or regional call center. Call center employees handle everything from service activation and billing inquiries to repair issues and outage reports. Companies can implement contact management and service evaluation technologies to create a high-performance front-line team who serve as true customer ambassadors. In addition, utilities can limit avoidable inbound calls by delivering preemptive service notification to alert customers to known outages, weather events, or other issues.
In addition, utility companies need advanced appointment reminder to manage their complex field service operations. Utilities can deploy pre-dispatch confirm/cancel solutions to mitigate missed appointments and no-access situations which drives up costs. Companies can achieve dynamic, real-time scheduling to deploy field teams with precision and keep costs in check.
Order verification technologies empower utilities to secure customer input to prevent order fallout and all the associated waste and cost. Moreover, utilities need compliance verification technologies to engage customers in key business processes, such as repair closeout and issue resolution.
SkyCreek offers a unique blend of decades-deep contact management expertise coupled with strong utilities industry insight. This allows us to implement fully-customizable solutions which precisely map to the specific business needs of each utility company we serve. Our solution set includes:
We offer a technologically-advanced solution portfolio, fully customized to suit each insurance company’s precise business needs. Our professional services and dedicated account management approach ensures each insurance industry customer can implement the right solution and evolve it over time to adapt to changing business requirements. We offer competitive pricing and a pay-per-outcome pricing model to help our insurance customers maximize ROI.