Large-scale telecom and cable service providers have busy customer care and acquisition operations and complex, distributed field service operations. These companies face continual pressure to exceed high customer service expectations while keeping costs in check. Having precise contact processes can empower telecom and cable companies to deliver effective, well-timed, customer-friendly service notifications across multiple channels, including IVR, SMS, and email. This approach can lead to streamlined dispatch and service operations, fewer in bound calls, reduced waste and cost, and greater customer satisfaction.
At SkyCreek, we have been at the forefront of customer contact management for over two decades. In fact, we developed and deployed one of the first IVR systems for one of the major Bell companies. Since that time, we have employed our expertise to automate customer contact operations for some of the largest telecom and cable service providers in North America. We understand unique challenges facing the telecom and cable industries and build our deep industry and technical expertise into every custom solution we deploy.
SkyCreek builds on our 20+years of industry-specific expertise to offer comprehensive solutions to optimize telecom and cable customer contact and dispatch operations. Our solution set includes:
Our technologically-advanced solutions helped one service provider eliminate 1,000 routes per day at a regional level, and tens of thousands of routes per day at a national level.
SkyCreek’s dedicated account management model ensures effective solution implementation and refinement over time as business needs evolve. We offer competitive pricing and options for performance-based pricing to our telecom and cable customers.