As a pioneer in customer contact management for over two decades, SkyCreek has deep best practices knowledge to serve the complex needs of today’s insurance companies. We have expertise in all types of automated customer contact—from delivering time-sensitive customer reminders to soliciting customer input for verification routines or service feedback. We deliver technologically-advanced and fully-customizable solutions and provide each customer a dedicated, named account manager to support their needs over the long term. This exclusive mix of domain expertise and service dedication makes SkyCreek a premier partner to national-footprint insurance providers.
Customers may connect with their insurer in many ways. They may walk into a local branch for service, or contact a regional or national call center to make policy adjustments or manage claims. When a customer makes a policy claim, several front-line employee interactions—with service representatives, adjusters, financial specialists, and more—can occur. Delivering consistent, positive experience across each touch point can boost customer loyalty and thwart any frustration that may arise from the need to talk to multiple company contacts.
Implementing employee contact compliance is a mandate for today’s insurance providers. Such technologies can ensure front-line employees apply consistent contact protocols across each customer contact. Moreover, insurers need automated surveys to collect on-the-spot feedback to identify and correct any dissatisfaction issues before they filter into social networks. Insurers should also implement brand-affirming order verifications and compliance verifications to engage customer participation in key business processes affecting their overall experience with the brand.
In addition, insurers can institute preemptive notifications to alert customers to policy issues or changes before they take effect. Appointment reminders technologies can notify customers to key upcoming interactions or due dates.
SkyCreek understands customer contact management and the complex customer communications challenges faced by insurance companies. Our solution set includes:
We offer a technologically-advanced solution portfolio, fully customized to suit each insurance company’s precise business needs. Our professional services and dedicated account management approach ensures each insurance industry customer can implement the right solution and evolve it over time to adapt to changing business requirements. We offer competitive pricing and a pay-per-outcome pricing model to help our insurance customers maximize ROI.