SkyCreek brings over two decades of contact management leadership to serve the evolving needs of today’s government operations. We help government organizations at local, state, and Federal levels Implement contact management programs to support delivery of excellent citizen service and to suppress significant support cost from front-line functions. Our solutions combine advanced technology and best practices insight, with a professional services delivery model—which means we can map our solution to suit each agency’s unique business needs and operational requirements. We collaborate with each agency to design, implement, and support the right solution. In addition, we provide each government customer a dedicated, named account manager to support the performance of the solution, develop best practice improvements to processes, and assure that programs stay within budgets while delivering the best possible citizen service.
Some in-person contact between government front-line employees and citizen does occur at service centers. However, much of today’s front-line employee and citizen contact occurs via phone, email, and web. To meet today’s citizen service demands, government agencies must deliver consistent, positive engagement across all touch points—including personalized and automated contacts.
Government agencies need strong employee contact compliance programs to establish and measure all front-line employee communications with citizens. In addition, governments require automated delivery of both structured and unstructured surveys to solicit citizen feedback after every contact. Using survey data, governments can identify best practices to evolve citizen service programs. Agencies can also immediately detect negative citizen sentiment and take corrective steps.
Moreover, governments should implement order verification technologies to ensure the accuracy of citizen service requests and cut costs associated with error identification. Multi-channel appointment reminder technologies can alert citizens to upcoming appointments or due dates.
SkyCreek builds our 20+ years of deep contact management in to every custom solution we implement for government agencies. Our solution set includes:
At SkyCreek, we provide each government customer with a dedicated account manager to ensure that the implemented contact management solution maps directly to agency goals. Our 95+% customer retention rate is a testament to both our subject matter expertise and our deep devotion to customer service. We offer competitive pricing and a unique pay-for-performance business model to ensure government agencies can attain the results they need while meeting budget parameters.