SkyCreek’s management team has been at the forefront of pioneering new automated customer and employee interaction technologies since the late 1980’s. Together, our leaders possess over 100+ years of combined experience managing complex, high-volume automated contact operations.
Jack Havas has been involved in the executive management, business development, marketing and sales of software solutions serving the telecommunications sector for over 30 years. He is responsible for defining SkyCreek’s market vision and driving the direction and execution of the company to deliver value to customers, 95%+ of whom retain SkyCreek year over year. Jack began his career at Western Electric, a top supplier of products and services to AT&T and the Bell Operating Telephone Companies. He later became General Manager of Datacomp, a company specializing in large-scale operational data management. In 1981, Jack joined Telic Corporation, a telecom industry product and services company, as VP and General Manager of the Operation Support Systems (OSS) division. In 1988, seeing a market shift in automated communications and messaging technologies from proprietary to open systems, Jack founded Call technologies; growing it to a leading position in the open unified messaging market and overseeing its sale to 3Com Corporation in April 2000.
Jack Fleming has been servicing the technology needs of senior communications management for over 30 years. Jack is responsible for managing all new business development efforts for SkyCreek and for ensuring that SkyCreek dedicated account managers provide highly responsive and valued service to our customers. Jack works with SkyCreek’s dedicated account managers daily to verify automated contact program performance and analyze program results. His team determines new program strategies and technical approaches to optimize program cost and performance. Jack has held senior management positions in operations, sales and customer support at several leading companies including Datacomp, a leading service provider to the telecommunications industry. He served as Director of Operations in the OSS and Workforce Management divisions at Telic. Prior to SkyCreek, Jack was General Manager of Call Technologies’ OSS Division.
Joe Enrico brings 25+ year track record entrepreneurial success in the telecommunications industry to SkyCreek. Joe’s responsibilities include day-to-day management of SkyCreek’s fully redundant, SAS 70 hosting data centers. In addition, Joe oversees SkyCreek’s dedicated account management, professional service, and customer support teams. He began his career as a Central Office Engineer for AT&T then moved to Telic Corporation, a telecom product and consulting company. After a stint with a cellular switching manufacturer, he and partners formed Call Technologies in 1990 and CTI Telecom in 1992. Prior to SkyCreek, Joe was the co-founder (along with Jack Havas) and former President of Call Technologies, an open unified messaging software company, acquired by 3COM in April 2000.
Mark Wilburn brings over 25 years of proven accomplishment in full life cycle software development and technical project management in the telecommunication industry. Mark is responsible for charting the technical direction of the company’s products and service offerings and for managing day-to-day technology and support operations. He has a proven track record of understanding complex business problems and gathering system requirements and delivering technologically advanced designs and systems. At SkyCreek, Mark has built a highly responsive and innovative IT organization. Mark’s team aligns technology initiatives with customer business goals to deliver substantial improvements in service delivery, process standardization, and business/systems performance. Mark also brings an extensive telephony-specific domain experience with Service Order systems, Provisioning systems, Verification systems, Billing systems, Error Adjudication and end user Customer Contact systems. Prior to SkyCreek, Mark held R&D leadership positions with Telic Corporation, Computer Sciences Corporation, Call Technologies, 3Com, and UTStarcom.
Mike Borek brings over 15 years of experience in managing corporate branding, product marketing and business development functions in the enterprise technology sector. Mike is responsible for increasing SkyCreek’s presence in key targeted markets and to innovate new product opportunities that leverage our significant automated contact optimization experience and expertise. During his career, he has been responsible for crafting several sustained market niches in enterprise mobile integration and network operations management. Mike has driven product strategy and business development efforts at MCI, NTT America, Sun Microsystems, Presidium, Cysive, Digital Sandbox, American Management Systems, and others. Prior to SkyCreek, Mike was the President of Router Solutions, Inc. where he led a venture funded effort to introduce new service automation frameworks to the telecommunications service provider market. Mike holds an MBA from the Robert H. Smith School of Business and an undergraduate degree in Information Management and Technology from Syracuse University.