SkyCreek is a multi-channel (IVR, Email, SMS) customer communications service provider specializing in high-volume, high-quality, automated front-line customer contact and experience management solutions.
We help national-footprint service providers optimize their front-line customer interactions by engineering more precise, higher-quality, and dynamic customer contact processes to:
Every SkyCreek solution is delivered as a fully custom, professionally managed service directed by a dedicated program manager averaging 15 years of experience optimizing the performance and cost efficiency of front-line customer contact operations in high-end, national service provider environments.
In the early 1990s, SkyCreek developed and deployed pioneering IVR solutions for one of North America’s largest telecommunications providers. SkyCreek has built on this foundation to expand our contact offerings into other competitive industries and across multiple-channels – including SMS and email. We maintain an intense focus on delivering optimized contract programs, which help our customers attain operating efficiencies, cut costs, and achieve new levels of customer experience excellence.
In the past 20+years we have automated over 1 billion contacts for North America’s largest service providers and customer-centric enterprises. We understand the multi-faced contact management challenges complex organizations face.
Our domain expertise and dedication to adapting our solutions to each customer’s unique contact management environment has earned us a 95+% annual customer retention rate. Many of our customers have been with us over 10 years.
At SkyCreek, we know generic, out-of-the-box contact management solutions do not meet the complex needs of established and fast –growing enterprises. That’s why we assign a dedicated, named account manager to every customer account. Our experts work side-by-side with your business and engineering teams to design and deploy a contact management solution to meet your needs today—and one that can evolve over the long term.
Our aim as a company is simple; deliver a positive result, expand the result, and optimize the result across the entire scope of your customer-facing operations.