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SkyCreek to Exhibit at the 40 th Annual Virginia Cable Show being held at the Norfolk Waterside Marriott, Norfolk, Virginia, on November 12-14, 2006.
Will demonstrate several of its industry-leading proactive outbound applications that are used by communications and cable firms to proactively contact their customers to improve operational effectiveness, drive customer-centricity, increase revenue and enhance brand equity.
Herndon, VA, November 1, 2006: SkyCreek Corporation (www.skycreek.com), a leader in proactive customer contact solutions, announced today that the Company will be exhibiting at the Virginia Cable Telecommunications Association’s (VCTA) 40th Annual Virginia Cable Show being held at the Norfolk Waterside Marriott, Norfolk, Virginia, on November 12-14, 2006. The Cable Show will bring together industry leaders and decision makers for discussions about issues affecting the cable industry in Virginia and nationally.
SkyCreek will be promoting its industry-leading VoiceXML-compliant Call Notify IVR platform and pre-built, outbound IVR applications for proactive customer contact. The platform is used by communications and cable companies throughout North America to proactively contact their customers to improve operational effectiveness, drive customer-centricity, increase revenue and enhance brand equity. To date, SkyCreek’s outbound IVR applications have been used by our customers to deliver millions of messages to their customers to alert, confirm, inform, educate, notify, remind, survey, up-sell, etc.
About Call Notify IVR Platform
The Call Notify IVR Platform is a web-based, next-generation intelligent IVR platform that empowers companies to proactively update, inform, up-sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. It provides companies the ability to promote new products and services proactively, automatically, and inexpensively. As a result, marketing and sales campaigns become more timely and effective, resulting in a lower cost of sale, while at the same time driving additional revenue.
The platform includes three easy-to-use, web-based components to facilitate the design, management, and reporting of your contact applications:
• CallDesigner - For use in designing any voice and/or IVR applications and campaigns
• CallManager - For managing and scheduling voice and/or IVR applications and campaigns
• CallReports - For generating reports for any voice and/or IVR applications and campaigns
It is a flexible, reliable, VoiceXML and CallXML standards-based platform for any contact application. It supports traditional touch-tone, text-to-speech, speech recognition, call control and recording, SIP, VoIP, and more. For optimum versatility and functionality, the Call Notify IVR Platform can be seamlessly integrated with any telephony, front-office, back-office, and support systems such as workforce management, service provisioning, repair, and billing systems through the enhanced File Feed Wizard or via custom integration using web services.
In short, the Call Notify IVR Platform enables communications and cable companies to automate the communication process, taking a proactive customer contact approach that ultimately improves customer loyalty through improved operational effectiveness and customer-centricity, while reducing operational costs and driving additional revenue.
About SkyCreek Corporation
SkyCreek is the leader in delivering proactive enterprise and carrier-class customer contact solutions, service activation solutions, and service order assurance solutions. SkyCreek’s Call Notify IVR Platform, Pre-Built and Custom Voice Applications enable firms to improve customer care, reduce cost, and increase revenue. In short, SkyCreek provides the technology and solutions to empower companies to improve operational effectiveness and drive customer-centricity. As pioneers in automated contact solutions, SkyCreek offers an array of voice and data delivery options to help make the most of the interactions between a company’s internal systems and its customers. SkyCreek supplies the conduits for the delivery of information to anyone, anytime, anywhere. In short, SkyCreek’s product offerings connect systems to systems, systems to people and most importantly people to information. Herndon, VA.-based SkyCreek serves the largest companies in many of the largest companies in North America today. For more information about SkyCreek Corporation, please visit our web site at www.SkyCreek.com.