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SkyCreek Launches Next Release of the Industry Leading Call Notify IVR Platform
The release continues to set the standard for next generation, web-based, VoiceXML–compliant, IVR Platforms that are available today.
Herndon, VA, October 18, 2005: SkyCreek Corporation , the leader in delivering Interactive Voice Response (IVR) Technology, IVR Applications, and IVR Solutions for connecting systems to people, and, most importantly, people to information today unveiled the latest release of the Call Notify IVR Platform v5.1. Significant new features included in the release include:
Enhanced IVR Application Reporting.
To meet growing customer demand, the release will include a variety of “canned” reports out of the box with the application. This will enable customers to have increased visibility into their running campaigns. This increased visibility will aid the customer as well as Skycreek to measure the performance and tailor Calling Campaigns to ensure optimum performance and value from Call Notify.
File Feed Wizard.
A new wizard will be available in the Call Notify IVR Platform to facilitate the integration and use of date received via flat file. The new wizard will enable users to define a file format definition which can be used on a ad hoc (one time) or continuing basis to load data into a campaign presentation at RUN time to make customized outbound calls.
The Call Notify IVR Platform is a web-based, next generation intelligent IVR Platform, that empowers companies to pro-actively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. It provides companies the ability to promote new products and services proactively, automatically, and inexpensively. As a result, marketing and sales campaigns become more timely and effective, resulting in a lower cost of sale, while at the same time driving additional revenue.
The platform includes three easy-to-use, web-based tools to facilitate the design, management, and reporting of your IVR applications:
• CallDesigner - Easy-to-use, web-based tool for designing IVR applications and campaigns
• CallManager - Easy-to-use, web-based tool for managing and scheduling IVR applications
and campaigns
• CallReports - Easy to-use, web-based tool for generating reports on any IVR applications
and campaigns
It is a flexible, reliable, VoiceXML standards-based IVR platform for any IVR application. It supports traditional touch-tone IVR, text-to-speech, speech recognition, call control and recording, CTI, SIP, VoIP, and more. For optimum versatility and functionality, the Call Notify IVR Platform can be seamlessly integrated with any telephony, front-office, back-office, and support systems such as workforce management, service provisioning, repair, and billing systems.
SkyCreek's Call Notify IVR Platform, IVR applications, and IVR Solutions enables companies to automate the communication process, taking a proactive approach that ultimately improves customer loyalty, enhances customer satisfaction, reduces churn, and lowers call center customer support costs, and generally reduces other operational support, marketing, and/or sales costs.
About SkyCreek Corporation
SkyCreek is the leader in delivering carrier-class Interactive Voice Response (IVR) technology, IVR applications, IVR solutions and Operational Support Solutions (OSS) today. As pioneers in automated IVR solutions, service activation, service order assurance, and fall-out management systems, we offer an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. We supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, our product offerings connect systems to systems, systems to people and most importantly people to information. Herndon, Va.-based SkyCreek serves the largest companies in the communication industry today, as well as Integrated Communication Providers (ICPs), Multiple Systems Operators (MSOs), New Entrant Carriers (NECs), and cable companies. In addition, with the introduction of the Call Notify IVR Platform the company will begin serving the federal, state and local government agencies, financial services, healthcare, insurance, retail and travel markets.